Applications Help
Getting Started with Your Application
What You Need Before Starting a Rental Application
Required documents for your application
How to Create an Application Account
Create an account to use for all of your applications
Browser, Camera & Device Settings (Fix Common Application Problems)
Browser compatibility, camera permissions
Starting a New Application
How to start a new application
2FA Phone Verification
How to accept phone verification texts
Getting Help With Your Rental Application
How to choose the best support option during the application process.
Resetting Your Account Password
How to reset your password for the applications portal.
Applications In Progress
How to Add Lease Information
Provide your move-in date and when you toured the property.
How to Complete Identity Verification
The Identity Verification section allows you to instantly verify your identity.
How to Add Housing History
Provide your housing history.
Consenting to a Background Check
Provide your consent for a Background Check.
How to Pay for the Application
Submit your payment for your rental application.
Household Info: Adding People to Your Application
Learn how to add family members, children, and/or roommates and guarantors.
Add Pets to Your Application
Learn how to enter Pet information.
How to Add Vehicles
Add vehicles to your rental application.
How to Complete Income Verification
Learn how to verify your income and ensure you are financially fit for your rental.
Add or Edit Employment History
Learn how to add Employment History.
How to Accept Application Terms
Accepting the application terms.
How to Manually Upload Identity Verification Documents
Learn how to upload your identification documents manually.
Completed Applications
How to Navigate the Application Portal
A walkthrough of the application portal
I’ve finished my application, what happens next?
What happens after an application is completed
How to Check the Status of an Application
Located the status of your completed application.
How to Make Changes to a Submitted Application
Update a completed section of a submitted application
Adding an Additional Applicant or Guarantor to a Completed Application
Add additional household members in the portal.
How to View Uploaded Documents on a Completed Application
View any submitted documents for a completed application.
How to Upload Additional Documents to a Completed Application
Upload documents as needed to a completed application
FAQs
Why do I have to upload my ID and a photo of myself?
Have your identity instantly verified to expedite your rental application
What kind of ID do I need for verification?
Acceptable IDs for identity verification
What are some tips for taking photos of my ID?
Tips on how to take photos of your ID
What are some tips for taking good selfies for ID Verification?
Best practice tips for taking quality selfies for ID verification.
What happens if I fail the ID verification process?
Tips on how to avoid failing identity verification
Why do you need my bank login?
The reason why an application asks for bank connect
I don't like sharing my personal information online. Is my financial data secure?
Information about security
How do I log into my bank account?
How to connect your bank account for verification
What information will be shared from my bank account?
Details around what will be shared when connecting your account
Can you verify income another way?
Information about required income verification
What if I don’t have online banking?
What to do if your banking is not set up online
Why does my Credit Score look different than the report that I have?
Understand the different types of credit scores and the score that is gathered for this rental application process
How can I access my FICO score and report?
Access your FICO score online.
How do I get an update on the status of my submitted application?
Contact your leasing team directly from you application to get updates on your application.
When will I hear back about my application decision?
Application decisions
How can I switch my application to another property?
Change the property you are applying to.
How can I delete or cancel my application?
Delete or cancel an application you started.
How do I add a Guarantor to my application?
Add a guarantor to your application.
Can I resubmit the income verification step?
Instant income verification
Can I change or delete my uploaded documents?
Change uploaded documents before submitting the application.
How can I check the application status of the members in my household?
Review the application progress of your household members.
I’m stuck on a step in the Application or I’m experiencing technical issues. What can I do?
Follow these troubleshooting steps to help move forward in the application.
Can applications be combined?
When multiple adults apply to the same unit, they must apply together.
Can I expedite the application process?
Special situations may warrant an expedited application process.
How do I get a new coupon code?
Coupon code isn’t working.
Can I pay one application fee to apply for multiple properties?
How application fees work for multiple applications
How can I re-send an invite to another applicant?
The leasing team can help you re-send an application link to any household members.
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