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Can I change or delete my uploaded documents?

Change uploaded documents before submitting the application.

Update or Replace Uploaded Documents

Sometimes you may need to fix or replace documents you uploaded (like pay stubs or bank statements).

You can change documents while your application is still in progress.

After submission, documents cannot be removed β€” only additional files can be added.

These rules protect the review process so the leasing team always sees a consistent record of what was submitted.


Before You Submit the Application (In Progress)

You can freely replace files before submitting.

Steps

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  1. Sign in to your application
  1. Open the application you started
  1. Go to Employment History
  1. Click Update
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  1. Review your employment details and select Next
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  1. Go to the Additional Documents page
  1. Click Change next to the file
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  1. Upload the correct document

The previous file is replaced β€” it is not saved.


Required Documents

The leasing team may require a certain number of:

  • Pay stubs
  • Bank statements
  • Self-employment records (if applicable)

Your application will show how many are required.

Uploading clear and accurate files helps prevent delays during review.


After You Submit the Application

Once submitted, your application becomes part of the official review record.

Because of this:

  • Uploaded files cannot be removed or replaced
  • You can still upload additional documents if requested

To Add More Documents

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  1. Open My Applications
  1. Select your application
  1. Scroll to the bottom
  1. Attach additional files
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Why Documents Can’t Be Removed After Submission

After submission, the leasing team may already be reviewing or verifying your information.

Allowing removal could change the record during review, so the system only allows adding more information.


Helpful Tips

  • Upload PDFs when possible for best quality
  • Make sure all pages are readable
  • Add extra documents if the leasing team requests clarification

Keeping documents accurate before submission helps your application move through review faster.

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