You can get help directly inside your application using Ask Question in the table of contents.
When you click it, you’ll choose one of two support options.
Pick the one that matches your situation below 👇
1) Website or Technical Help - I’ve got a question or issue with the website
Choose this if the application isn’t working correctly.
Use this option when:
- You cannot move to the next step
- A button does nothing
- A page won’t load
- Uploads fail (ID, documents, paystubs, etc.)
- You see an error message
- The system logs you out
- The screen freezes
- Payment won’t process
- You need help navigating the form
What happens next
A live support chat will open so an agent can troubleshoot the system with you.
Helpful tips
To speed things up, be ready to provide:
- Screenshots
- The step you’re on
- The device and browser you’re using
- The error message (if shown)
👉 This team fixes the application software, not the rental listing.
2) Questions About the Property or Requirements
Choose this if your question is about the home or approval process.
Use this option when:
- You want to know if the home is still available
- You have questions about qualifications
- You need income or credit requirements explained
- You want a status update
- You need to change information on your application
- You have questions about pets, move-in date, deposits, or rent
- You need to contact the leasing office
What happens next
You’ll send a message directly to the property manager or leasing team by email.
👉 This team manages the property and makes approval decisions.
They cannot fix technical website issues.
Quick Decision Guide
If your problem is… | Choose |
The form is broken or stuck | Website / Technical Help |
Uploads, payments, or errors | Website / Technical Help |
Requirements or approval status | Property Question |
Availability, rent, pets, move-in | Property Question |
Anything about the home | Property Question |
Anything about the website | Website / Technical Help |
Why choosing correctly matters
Sending your question to the right team gets you help faster:
- Technical team → fixes application problems
- Property manager → answers rental questions
If the wrong option is selected, your request may be delayed.
Still unsure?
If you’re blocked from continuing the application → select Website or Technical Help - I’ve got a question or issue with the website.
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