If you fail identity verification during the application process, you will not be able to proceed. To avoid failure, try the following; you can also review the What are some tips for taking photos of my ID? article in our Frequently Asked Questions for tips on taking photos of your ID.
For a Government ID
- Make sure the text on the ID is clear and readable
- Make sure the photo of your face on the ID is visible
- Reduce glare by moving away from direct light
- Make sure the ID is not cut off or obstructed by your finger
- Make sure the image is not blurry
- Try another ID document type if available
For a Self Video
- Take off your glasses
- Reduce glare by moving away from direct light
- Make sure your face is visible and well lit
- Make sure you turn your face left and right
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