Use these tips to make sure your selfie meets verification requirements (such as with Verifast) and avoid delays in your application.
📸 Before You Take Your Selfie
- Clean your camera lens for a clear image
- Use a device with a working, high-quality camera
- Make sure you have a strong internet connection
💡 Lighting & Background
- Stand in a bright, well-lit area (natural light is best)
- Face the light source (like a window)
- Avoid light behind you (no backlighting)
- Choose a plain, uncluttered background
🧍 Position & Framing
- Hold your phone at eye level
- Keep your face centered in the frame
- Make sure your entire face is visible (not cut off)
- Hold the camera steady to avoid blur
😐 Appearance
- Look directly at the camera
- Keep a neutral expression (relaxed face, eyes open)
- Remove hats, sunglasses, or face coverings
- Move hair away from your face and eyes
- Remove glasses if there is glare
📷 Image Quality
- Ensure the photo is clear and not blurry
- Avoid filters or edits
- Retake the photo if anything looks unclear
🔍 Final Check Before Submitting
- Face is fully visible and well-lit
- No shadows or glare
- Background is simple and distraction-free
- Photo closely matches your ID
⚠️ If Your Selfie Isn’t Accepted
- Retake the photo using the tips above
- Try a different device or camera
- Refresh or restart the application
- Contact your property manager or support team if issues continue
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