Browser, Camera & Device Settings (Fix Common Application Problems) – Screening

Your rental application uses secure tools for identity verification, uploads, payments, and saving progress.

If your browser blocks permissions, parts of the application may freeze or fail.

Use this guide if something won’t load, won’t continue, or won’t verify your ID.

First — Use the Right Device

Step	Best Device
ID verification (selfie & ID scan)	Phone with camera
Uploading documents	Computer
Filling out forms	Either

If your computer has no camera, the application will recommend you continue ID verification on another device.

Recommended Browsers

Use the latest version of:

Google Chrome (best overall)

Microsoft Edge (Windows)

Other browsers may cause:

Blank screens

Upload failures

Payments not loading

Buttons doing nothing

Required Permissions (Most Issues Are Here)

Your browser must allow:

Camera

Pop-ups

If any are blocked, the application cannot continue.

1) Camera Permission — Required for ID Verification

Used to scan your ID and take a selfie.

Symptoms

Camera won’t open

Black screen

“Camera unavailable”

Verification won’t start

Fix — Phone (iPhone / Android)

Go to your device settings:

iPhone

Open Settings

Tap Safari (or your browser)

Camera → set to Allow or Ask

Android

Settings

Apps

Select your browser

Permissions

Enable Camera

Fix — Browsers

Chrome

For Desktop

For iPhone & iPad

For Android

Firefox

For Mobile or Desktop

Safari

For Desktop

For mobile devices below iOS 13, check your "Camera & Microphone Access" in your Settings:

Go to Settings on your device

Scroll down and open Safari

Ensure "Camera" is set to "Ask" or "Allow"

For mobile devices on iOS 13, tap the "AA" icon in URL bar in the top left. Then tap "Website Settings", which will enable you to set camera permissions to "Allow or Ask" instead of "Deny".

Fix — Computer (Chrome / Edge)

Click the 🔒 icon next to the website address

Find Camera

Set to Allow

Refresh the page

2) Pop-Ups — Required for Payments & Bank Connection

Symptoms

Next button does nothing

Payment window closes

Bank login never opens

Page looks stuck

Fix

Allow pop-ups for the application website.

📱 iPhone users: Safari blocks pop-ups by default — you must allow them.

3) Cookies — Required to Save Progress

Cookies keep you signed in and prevent restarting.

Symptoms

Logged out repeatedly

Application restarts

Steps reset

Can’t move forward

Fix

Enable cookies in your browser settings.

Quick Fix Table

Problem	Cause	Solution
Camera won’t open	Camera blocked	Allow camera permission
Button does nothing	Pop-ups blocked	Enable pop-ups
Keeps logging out	Cookies disabled	Enable cookies
Upload fails	Unsupported browser	Use Chrome or Edge
Payment won’t load	Pop-ups blocked	Allow pop-ups
Verification stuck	Wrong device	Switch to phone

Still Not Working?

If you already enabled camera, cookies, and pop-ups → contact Technical Support from the application (Ask a Question > I’ve got a question or issue with the website).