Resident App Registration Guide – Screening

This article provides an overview of the experience and registration process for residents using the Resident App.

Accepting the Invite

Make sure you can access the inbox where the invite was sent on your mobile phone.

You’ll receive an email that looks like this:

Before clicking anything else, download the Resident App using the provided links (iOS or Android).

Once the app has been downloaded, go back to the email and click “Accept Invitation.”

It will then prompt you to open the Resident App.

When the app opens, you’ll see a screen prompting you to log in or sign up.

You can sign in using one of the following options:

Once signed in, you’ll see the registration page. Enter your details to complete account setup.

Remember to include +1 before your phone number.

You’ll receive an OTP (One-Time Password) via text message. Enter it in the 2FA field to verify your account.

After entering the 2FA code, your registration is complete and you can begin using the app.

If you didn’t accept the invitation before installing the app, you’ll be prompted to manually enter your invite code.

This code is included in your original invite email.

💡 Common Setup Issues

Check your spam or junk folder, or ask your Property Manager to resend the invite.

No problem—just make sure the app is downloaded, then return to the email and click “Accept Invitation” again.

Contact your Property Manager to request a new invite link.

Double-check your phone number includes the +1 country code. You can also request the OTP to be resent.

Make sure you’re opening the invite on the same mobile device where the app is installed.

Would you like me to also create a Property Manager version of this article (for inviting residents and helping them troubleshoot setup)?