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How to Complete Identity Verification

How to Complete Identity Verification

The Identity Verification section allows you to instantly verify your identity.

Last updated on February 10, 2026

One of the application steps is to verify your identity. It’s important that you provide accurate information in order to be approved.

What is Identity Verification?

Identity verification is a way to confirm your legal name against your identification.

To complete this step, you’ll:

  1. Take a photo of your government-issued ID
  1. Record a video selfie of yourself to match with your ID

After submitting your photo and selfie, your identity will be instantly matched to ensure you are who you say you are. It lets the property management team know that you have the correct identification to proceed with the tour.

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For your video selfie, you’ll need to make sure you are not wearing any glasses, hats, or face coverings to create a reliable facial match with your ID.

How to Prepare for the Identification Process

Before you begin the identity verification process, you’ll need a government issued ID and a working camera on your laptop or mobile device.

You may use the following current and valid government-issued IDs:

  • Driver’s License
  • State ID
  • Passport
  • Passport Card
  • Permanent Resident Card
  • Employment Authorization Card

Please note that the following will not be accepted:

  • An expired ID
  • Non-US ID (driver's license, ID Card)
  • Non-government-issued US ID (school ID, bank card, company badge, etc.)
  • Social Security card
  • Temporary paper Driver’s License or State ID
  • Any photocopies, electronic replicas, or screenshots
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For ID verification, you need to allow access to your device’s camera. Click here for instructions on how to allow access to your computer or mobile camera.

How to Complete the ID Verification Process

  1. After clicking Add for Identity Verification, you will be prompted to go through the ID Verification process. You’ll first see a landing page with details about the identity verification process.
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  1. Select which country your ID is from. Then, select the government-issued ID you will be using during the verification process.
      2. 💡
      ID Verification will not accept any of the following: - An expired ID - Non-US ID (driver's license, ID card) - US non-government-issued ID (school ID, bank card, company badge, etc.) - Social Security card - Temporary paper Driver’s License or State ID - Photocopies, electronic replicas, or screenshots
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  1. Take a live photo of the front and the back of your ID (depending on the ID type). If your are starting the application on a computer or device that does not have a camera, you can continue this portion of the process on another device as well.
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  1. After capturing your ID, you will be prompted to record a live video of yourself. You have the option to continue on another device. Center your face in the frame and move your head from side to side. Once the video is captured, the verification process is complete and results are sent to the property management company.

Example Process for Driver’s License

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  1. To take a picture of your ID, click on the purple bar with a camera on it. If you are on a computer, the system will prompt you to access your camera on your monitor. If you are on a table or mobile device, you will receive similar instructions to enable your camera.

      2. (If the device you are using does not have a camera, you can also click on the “Continue on another device” button to take the photos on your phone or another device.)

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      You may need to enable the camera permissions to complete this step. For help with Android devices, click here. For help with Apple devices, click here.
 
 
 
  1. Follow the prompts and align your ID Card with the guides on your screen. Click on the purple bar with a camera on it to capture your ID image once it fits within the frame. As soon as it fits within the frame, the camera will automatically capture the ID.
 
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  1. Now it’s time to take a Selfie! Click Get Started to begin taking a picture of yourself for verification. This will be a Live image captured with the device you are using to fill out your application. If you are on a computer, the system will prompt you to access your camera. If you are on a table or mobile device, you will also receive instructions to enable your camera. The messages at the top of the circle will prompt you if you are too close or too far way.
      2. 💡
      Remember to remove any hats, glasses or items covering your face. You might be prompted to lean closer since the image of your face will appear unclear.
       
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  1. Once you’ve submitted your identification, you’ll receive a confirmation.
 

Frequently Asked Questions

Can I use an image of my ID instead of taking a picture of the physical ID?

It depends on the property management company’s terms and policy. If available, the option to upload an image of your ID will be linked at the bottom of the ID verification.

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What Email Notifications will I receive?
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How do I log back into my tours?

Follow the link provided in your email notification to access the portal login for your tour. Remember the password you used when you first logged in.

What languages are supported during Identity Verification?
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  • Arabic
  • Deutsch
  • English
  • Spanish
  • French
  • Magyar
  • Bahasa Indonesia
  • Italiano
  • Chinese
  • Korean
  • Netherlands
  • Polski
  • Portugues
  • Romana
  • Additional Languages

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